Contact

 

SMIB is happy to answer all your questions. Available every workday through e-mail and WhatsApp. We will respond within 24 hours!

E-Mail

you can contact us below by using the contact form or you can email us at merch@smib.jp.

WHATSAPP

Add wa.me/31684082573  to WhatsApp, ask your question and receive a reply within 1 hour!

 

Frequently Asked Questions

Do you have a question regarding SMIB.JP? Look below for a handy overview with answers to frequently asked questions. Is your question not listed? Then do not hesitate to contact us.

Our Costumer Service is AVAILABLE EVERY WORKDAY THROUGH e-mail and WhatsApp FROM 12:00 - 17:00. Send an e-mail to merch@smib.jp or ADD WA.ME/31684082573.

Orders & Delivery

No Problem, we'll fill fix it! Please contact us as soon as possible. We will try our best to solve this issue for you.

Please note that the delivery of your package may be delayed. In order to guarantee fast processing, orders are sent to our warehouse immediately so they can be packed and shipped as soon as possible. Once your order is processed, unfortunately, it is no longer possible to make adjustments.

Right after you've placed an order, you will receive a confirmation email. Your order will be processed as soon as possible. Once your order is ready to be shipped, you will receive an additional email with the tracking information. You can use this information to track the shipment of your order until it is delivered.

Deliveries within the Netherlands and Belgium: All orders will be delivered within five working days.

We offer standard shipping to your preferred address or you can pick up your order at a local PostNL Pick-up point whenever suits you best. Please be advised you will need to show an ID document when picking up your order

Deliveries within the European Union: Three to five working days

Deliveries in all other countries: Three to seven working days

Returns

 

Orders may be returned within 30 days and we will issue a refund.

All products must be returned within 30 days of receipt.

All products must be unworn and unwashed.

Shipping back to our warehouse is at the customers’ own cost

Return costs are not covered by SMIB.

Please go to your preferred postal service point and ship the box to:

SMIB

Att. SMIB Returns

Steenhouwerssteeg 6V

1012 HJ Amsterdam

The Netherlands

After shipping your return, you should receive a receipt with a tracking code so you can track the shipment. Please hold onto this receipt as it is your proof of shipment. Once we have received your return, we will do our best to process it quickly

No, it is not possible to return your order at Zeedijk 60!

Exchanges are not possible by post - we recommend returning the item and then ordering it again.

We will refund your return as soon as possible and at the latest within 10 days of receiving your return. We always refund your money to the bank account, credit card or PayPal account that was used to place the order.

Is your question not listed? Then do not hesitate to contact us.